jita aci Privacy Policy
Our commitment to collecting, processing, and protecting your personal information is described in detail here.
This privacy policy applies to all users of the jita aci platform's services. When you visit our website, open an account, or use any of our services, we collect and use certain information. This policy will tell you — what information is collected, how it is used, and what steps we take to keep your information secure.
jita aci always gives the highest priority to user privacy. Reading our Terms and Conditions together with this privacy policy will give you a clear understanding of the complete framework of our services. By continuing to use the platform, you are considered to have agreed to this policy.
If this policy changes, we will publish the update on the website. For significant changes, a notification will be sent to your registered email. We therefore recommend checking this page regularly.
1. Scope of Information Collection
We collect two types of information — information you provide directly, and information collected automatically from your browsing.
1.1 Information You Provide
- Name, email address, and mobile number (at the time of account registration)
- Date of birth (for age verification — verification of 21+ age is mandatory)
- National ID card or passport details (for identity verification)
- Financial information: bKash, Nagad, Rocket, Upay, or bank account details (for deposits and withdrawals)
- Contact details you provide when seeking support via live chat or email
1.2 Automatically Collected Information
- IP address, device type, and operating system
- Browser version and session data
- Information obtained from cookies and similar tracking technologies
- Page view history, click patterns, and time spent on the site
- Account activity: login times, betting history, and transaction records
2. Purpose of Using Information
jita aci uses collected information only for specific and legitimate purposes. We never sell information to third parties.
- To complete account registration, verify identity, and ensure secure login
- To process deposits, withdrawals, and other financial transactions
- To manage bonuses, promotions, and VIP services
- To provide customer support via 24/7 live chat and email
- To maintain platform security and detect fraudulent activity
- For analysis to improve service quality and plan new features
- To meet legal obligations and provide required information to relevant authorities
We also use information to ensure responsible gaming. Monitoring your gaming behavior and taking precautionary steps when needed is part of our commitment. You can learn more about this by reading our Responsible Gaming Policy.
3. Information Storage and Security
jita aci follows industry-standard security practices for storing your information. All data is transmitted using SSL encryption.
3.1 Technical Security
- All data transfers are secured with SSL/TLS encryption
- Sensitive information (passwords, financial details) is stored in encrypted form
- Regular security audits and vulnerability assessments are conducted
- Multi-layer verification is in place to prevent unauthorized access to accounts
3.2 Data Retention Period
Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for the applicable period as required by legal and financial compliance. After that period, the information is securely deleted or anonymized.
4. Sharing Information with Third Parties
jita aci does not sell or rent your information. However, information may be shared with trusted third parties in specific circumstances:
- Payment processing services (bKash, Nagad, Rocket, Upay, and bank services): only the minimum information needed to complete transactions
- Identity verification service providers: to complete the KYC process
- Technology and software partners: for platform operation, under strict confidentiality agreements
- Law enforcement agencies or courts: in response to lawful orders or legal obligations
Outside of the above cases, your information will not be shared with anyone without your consent.
5. Cookies and Tracking Technology
Our website uses cookies, which are small data files stored in your browser. They help improve site performance and enhance the user experience.
5.1 Types of Cookies
- Essential cookies: for managing login sessions and core functions — these cannot be disabled
- Functionality cookies: to remember your preferences and settings
- Analytics cookies: collect anonymous statistics to understand how the site is used
5.2 Cookie Control
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
6. Your Rights
As a user of the jita aci platform, you have certain important rights regarding your information:
- Right of access: you can request to know what information we hold about you
- Right to correction: you can request correction of inaccurate or incomplete information
- Right to deletion: you can request that your information be deleted, subject to certain conditions
- Right to object to processing: you can object to your information being processed for specific purposes
- Right to data portability: you can request a copy of your own information
To exercise these rights, contact our support team. We provide support 24/7 in both Bengali and English.
7. Protection of Minors
All services on jita aci are for persons aged 21 and above only. We do not knowingly collect information from anyone under 21. Age is verified at the time of account registration, and identity documents are requested in cases of doubt.
If we find that a minor has opened an account, that account will be closed immediately and all related information will be deleted.
8. International Data Transfers
jita aci's servers and technical infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that equivalent security measures are in place there as well.
Such transfers are only with third parties necessary for operating our services, and contractual privacy protections are ensured in all cases.
9. Steps in Case of a Security Breach
Despite the highest precautions in data security, if a security breach occurs, we will act promptly:
- Containment measures taken as quickly as possible after the incident is identified
- Notification sent to affected users at their registered email
- Transparent communication about the nature of the incident and its potential impact
- Necessary improvements made to prevent recurrence in the future
10. Contact Us
For any questions, complaints, or information requests related to privacy, contact our support team directly. We are available 24 hours a day, 7 days a week in both Bengali and English.
Contact us by email: [email protected]
To learn more about us and understand how we operate, visit our About Us page. Our FAQ section is also useful for quick answers to common questions.
11. Policy Changes and Effectiveness
jita aci reserves the right to change this privacy policy at any time. The updated policy will be published on this page and the "Last Updated" date will be revised. For significant changes, registered users will be notified separately by email.
If you continue using the platform after changes are made, you are considered to have accepted the revised policy. If you do not agree to the new policy, you may request to close your account.
This privacy policy is part of the overall rules and regulations of the jita aci platform. We recommend reading our Terms and Conditions to understand the complete legal framework.